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Frequently Asked Questions

Bridal

Our beautiful well crafted wedding dresses are handmade in our workshop and our exquisite laces and silks are sourced from around the world.

Yes, Simabrew is by appointment only. We offer a highly personalized one-on-one bridal design consultation, you will have the opportunity to discuss your dream gown with Simabrew, view and feel different fabrics. At the end of your consultation, Simabrew will design a gown based on your likes and wants.

Appointment can be requested right here on our website through the Appointment page.

Alternatively you can contact our office for assistance. See Contact Us page.

*Please note if you choose to cancel or reschedule your appointment please let us know within 24 hours of the original time of your appointment.

Simply request an appointment online or call our team on +233556391079. Appointments are necessary, so please book before visiting us.

Alternatively you can contact our office for assistance. See Contact Us page.

*Please note if you choose to cancel or reschedule your appointment please let us know within 24 hours of the original time of your appointment.

Our bridal consultations are scheduled for 30-40 minutes or if you think you will need more time, Kindly let us know at the time of booking and we can accommodate if available. Please ensure that you arrive on time for your appointment as we are usually booked out and you will shorten your consultation time if you arrive late.  Please also be aware that arriving too early is not advised as there is likely to be a client scheduled before your appointment time and appointments are booked exclusively for one bride at a time.

We believe that your bridal consultation or fittings should be a relaxed and intimate occasion. We recommend you bring no more than 2-3 guests with you.

Choose your nearest and dearest, perhaps a trusted family member and/or a close friend. Too many opinions can be confusing for the bride and overwhelming at times.

We recommend that you wear nude underwear, bring along any shape-wear and your wedding shoes to your fitting appointment.

Yes! We definitely do. You can order your custom gown through our website by filling our booking an appointment or alternatively email us at customer.care@simabrew.com for assistance.

You can also call our customer service line

Time frame really depends on the complexity of the gown, so it vary quite a bit. Generally, its advisable to plan on your custom dress to take between 3 to 5  months to complete from the time we receive payment of 80% non-refundable deposit and allow for a little extra time if you desire complex bead-work and/or crystals. Occasionally, we can do rush jobs with an additional 25% fee, but it depends on the type of gown and our schedule.

You can also check out our exclusive Bridal experience

Kindly contact us for more information.

All Beskpoke wedding gowns are personally handled by the designer, Simabrew. Please follow the instruction on our How to Order Guide. If you find it acceptable, online bridal appointment with Simabrew, via Facetime | Skype | Messenger available upon request. Check our Appointment page.

Yes, each style has its own individual size guide, click here to view.

We recommend hanging your dress correctly, and storing your dress in a safe place, off the floor and away from direct sunlight. To avoid any snags or pulls in the fabric, we recommend storing your dress in the complementary garment bag that you will receive with purchase.

Online Order

We have set up our store in other to enable our client to order their favorite Simabrew Gown, Collections and Ready to wears and Accessories.

Please check your spam and junk folders. If you are still having trouble retrieving your emails from us, please send a mail to  our Customer Care team on customer.care@simabrew.com.

Yes. There is an area within the checkout process where you will be able to add an alternative shipping address; please make sure you fill in correctly as we will not be able to change the shipping address once your order has been dispatched. The alternative address will also require a signature upon delivery.

At the moment our online store doesn’t accept any form of digital payment.

But we are working hard back end to present out client with card transaction payment gateways.

Our online store offers Three  Manual forms of payment

Direct Bank Transfer (DBT)

Cheque Payment

Money Transfer

Note: Simabrew highly recommend Direct Bank Transfer for clients outside Ghana.

Of course. Our dedicated bridal team will be happy to help; please call Tuesday- Saturday 9:30 am – 7:00 pm (GMT) for all your bridal queries answered.

General Inquiries

All online purchases are charged in US dollars.

In the unlikely event that you receive an item that is faulty, please contact our Customer Care Team and we will organise a replacement to be shipped out to you.


All sales are final. No refunds. We do not offer returns, exchanges, or alterations. Please make sure to order the correct size, refer to our Size Guide.

** Important: We ask that you order the correct size when placing an order. If you are not sure about your size, use a measuring tape with inches to measure your bust, waist and hips, refer to our Measurement Guide and Size Guide. If your measurements do not correspond with our size chart, we highly recommend custom sizing.

Don’t worry! If your order has not been dispatched, we will be able to cancel or amend your booking instantly. Simply contact our Customer Care Team on orders@simabrew.com or call +233.556.391.079

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